Return Policy

All sales are final and we do not accept any returns given the nature of our products. A dog’s sense of smell is extremely sensitive (more than 10,000 times stronger than ours), which means that even with the most thorough sanitization and cleaning, a returned brace will never smell like new, which can affect the dog’s comfort level wearing the brace.

Ortho Dog does not offer refunds for refusal from your pet to wear the product or if the purchaser simply does not want to use the device. Different dogs react differently to wearing a leg brace: some will acclimate quickly, but it is common for dogs to need time, support and positive reinforcement to adjust to comfortably wearing a harness and brace. We can offer suggestions around ways to help your dog become accustomed to using a brace and harness. We do not take returns if your dog is unable to adjust to wearing a brace.

If your pup no longer requires a brace, you may ship it back to us to donate to a dog in need or donate it to your local shelter or clinic.

Get information on exchanges and shipping here.