Before purchasing an Ortho Dog product, it is important you read these Terms & Conditions.
Given the nature of our products, we do not accept any returns for hygienic purposes—in order to prevent the spread of any contagions. Additionally, dogs’ sense of smell is extremely sensitive (more than 10,000 times stronger than ours), which means that even with the most thorough sanitization and cleaning, a returned brace will never smell like new to a new pup, which can affect the dog’s comfort level wearing the brace.
If your pup no longer requires a brace, you may ship it back to us to donate to dogs in need or donate it to your local shelter or clinic.
We are happy to help you get the correct sizing for your dog. If you need to exchange the whole or a part of the brace for a different size, please email us.
Please note that the customer is responsible for the shipping fee for an exchange.
In the event you need to cancel your order for any reason before it has been shipped, we will refund your payment less the non-refundable credit card fee.