Before purchasing an Ortho Dog product, it is important you read these Terms & Conditions.
NO RETURNS -OR- REFUNDS:
Given the nature of our products, we do not accept any returns for hygienic purposes—in order to prevent the spread of any contagions. Additionally, dogs’ sense of smell is extremely sensitive (more than 10,000 times stronger than ours), which means that even with the most thorough sanitization and cleaning, a returned brace will never smell like new to a new pup, which can affect the dog’s comfort level wearing the brace.
If your pup no longer requires a brace, you may ship it back to us to donate to a dog in need or donate it to your local shelter or clinic.
We are happy to help ensure you have the correct size brace for your dog. If you are concerned about the fit or sizing, please reach out. Email us photos of your dog standing in the brace so we can assist with a Fit Consultation and facilitate an exchange, if needed.
Participation in a Fit Consultation is required for an exchange. We want your dog to have support as quickly as possible. Exchanges need to be initiated within 14 days of delivery of your original order.
Please note: Customers are responsible for shipping fees on exchanges. If a customer requests an exchange after 14 days (2 weeks) from delivery date of their original order, an additional processing fee may be applied.
In the event you need to cancel your order for any reason BEFORE it has been shipped, we will refund your payment less a $20 non-refundable processing fee. If your order is placed on hold for any reason (to confirm measurements, verify shipping address, etc.) and we do not receive a response with the information requested within 14 days, we will cancel your order and refund your payment less the processing fee.