The following are our most commonly asked customer questions. If you don’t see your question below, please also review our resource section, which includes additional information on brace fit and sizing, common dog health terminology, and useful articles. You can also contact us.
General Product Info and Fit
Are your braces custom fit?
Our braces, by design, are not custom fit braces so that they are more affordable. They are, however, adjustable and fit a wide range of dog breeds and sizes. Our braces do not fit all dogs, so please reference our fit guide and sizing calculator to determine if an Ortho Dog brace will fit your pup.
How much do dog braces cost?
Ortho Dog’s flexible, adjustable braces range in cost anywhere between $30 and $535, depending on the brace model. Because our braces are flexible, we’re able to offer each type of brace at the same price regardless of the size of your pup.
Our adjustable knee brace was designed as a more affordable alternative to custom-fit braces (which range from about $900 to $2,198).
Do you make a small knee brace?
We do not make a size small knee brace as a small dog’s legs are not long enough to accommodate our brace. Use our sizing calculator to determine if an Ortho Dog brace will fit your pup. If our knee brace is too large for your dog, consider a custom-fit brace.
Is my dog too old for a brace?
Our mobility braces can benefit dogs of all ages. Using a brace can help relieve pain and regain muscle mass. However, if your elderly dog cannot stand on their own, our braces will likely not provide enough support. If you’re unsure if a brace is right for your dog, please contact us.
Do young dogs benefit from bracing?
Puppies and young dogs can also benefit from bracing. Particularly for conditions like hip dysplasia, using a mobility brace early on in your dog’s life can be significantly helpful in long-term management of the condition.
I’m having trouble fitting my Cruciate Care Knee Brace. What am I doing wrong?
Can both knees be braced?
We don’t recommend bracing both knees unless there are acute recent tears in both as bracing both inhibits walking. When the injured knee is braced, it takes pressure off of the other leg. If both knees have acute tears, you may order both. Contact us to discuss.
Product Use and Your Pup
What conditions or injuries do Ortho Dog braces support?
Ortho Dog braces support a wide range of conditions and injuries, ranging from hip dysplasia to torn ligaments. First consult with your vet to diagnose your pup, determine health needs, and ask if a brace may help. Learn more about understanding dog injuries.
If I brace my dog, will he/she still need surgery for a torn ACL?
Whether your dog needs surgery depends on many issues, including general health, age, severity of the tear, and more. Only your vet can determine your pup’s needs. Ask your vet if bracing is an option. We primarily provide our knee braces to those who opt not to have the surgery. The brace allows scar tissue to form a callus over the tear for healing.
How long will it take to see improvements?
Because our mobility braces are used for a variety of conditions and situations, the time frame for seeing improvement varies. Hip dysplasia is a chronic condition, so the Hip Hound Brace should be used daily when your dog is exercising. You will notice more stability, mobility, endurance, and stabilization of the hip and lower back areas. The Cruciate Care Knee Brace will alter your dog’s gait as it limits the flexion and extension of the knee. It takes a soft tissue injury (torn ACL) 8-10 weeks to heal.
When should my dog wear the brace? Does he/she have to wear the brace all the time?
It is fine for your dog to wear the brace during the day, but take the brace (including the harness) off at night so that the skin can breathe and the brace/harness won’t cause skin irritation. It typically takes a soft tissue injury 8-13 weeks to heal, so your dog should wear the knee brace consistently for this period of time.
Since hip dysplasia is a chronic issue, your dog will need to wear the brace daily, especially during exercise.
Please remove your dog’s brace and harness if they will be unattended or crated.
How do I get my dog used to wearing the brace?
It can take some dogs a bit of time to get used to wearing a brace. We suggest that once the brace is on and fitted, you immediately take your dog for a short walk around the house, give them a treat, or give them a toy.
Should my dog’s gait be altered when wearing a brace?
Your dog’s gait will be altered when wearing a brace, especially the Cruciate Care Knee Brace. The knee brace limits the flexion and extension of the knee so that scar tissue can form a callus over the tear for healing. This is normal and expected.
Ortho Dog Policies
Do you accept returns?
No. We do not accept returns. We love dogs and we love our customers! We do not love confusion about refunds or returns, so we are here to help clear it up. Due to health concerns and the issue of contagion, we are unable to accept returns. (This is standard practice for our industry). To learn more, see our Return Policy.
Can I exchange my brace for a different size?
Yes! We are happy to work with you to find the correct sizing for your dog. If you have a concern about the size or fit of your dog’s brace, please reach out for a fit consultation in a timely manner. Please email us three photos of your dog standing in the brace so we can check the fit and application. Exchanges are best made in 30 days. See our Exchanges and Shipping Policy. Customers are responsible for shipping fees for any exchanges.
Can I donate my brace?
Yes! If you are no longer in need of the brace, you can donate it to your local shelter or send it back to us and we will be glad to donate it to a dog in need. Please contact us if you want to inquire about a donated brace.
Purchasing and Shipping Info
Where are your braces sold?
Our braces are sold online only and are not currently available in retail stores.
Do you ship internationally?
Yes! Please read our shipping policies.
How long will it take for my brace to arrive?
We ship our braces daily, Monday through Friday. Generally orders ship within 2-3 business days, unless there are concerns about sizing or shipping. We will email for clarification if needed. At checkout, you have the option of shipping with either USPS Priority Mail (expected delivery generally 3-5 days) or Express (expected delivery 2-3 business days). Delivery time will vary based on location. Read our shipping policies.