We use PayPal as our secure payment service. You can pay either as a Member of PayPalORas a Guest of PayPal and use a credit card. We do not accept phone credit card orders.
We ship our braces daily, Monday through Friday, the same or next day that we receive the order. The order must be received by noon EST to be shipped on the same day. We ship via USPS Priority or Express Mail. Please note that no shipments will go out on federal holidays.
The domestic priority mail flat rate shipping fee is $9.00 and express is $27.00. Express is 2nd day delivery guaranteed through USPS. Priority mail packages are delivered in 2-5 business days.
The international priority mail flat rate fee is $30.00 to Canada, and $40.00 for other international destinations. Express is $55.00 to Canada, and $65.00 to other international destinations. Delivery times are not guaranteed as they depend on clearing Customs in both countries. The international customer is responsible for paying the Custom’s fee in their country for package retrieval.
We are unable to accept returns due to health concerns and the issue of contagion. Once the brace is tried on a dog, it can’t be restored to new condition.
Please contact us if you need to exchange your brace for a different size. We can ship you the new size before you return the original purchase. If a brace needs to be exchanged for sizing, the customer is responsible for the shipping fee.
This website does not collect any personal information from you during your visit. In addition, any information submmitted to Ortho Dog is never shared with any third party without your express permission.