Mobility Braces for Active Dogs

We Love Dogs!

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Returns & Terms
ORTHO DOG INC.
71 MORTON CIRCLE
SWANNANOA NC 28778

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Returns & Terms

Order Policy, Returns, Refunds and Website Privacy Policy

Ordering:

  • We use PayPal as our secure payment service.  You can pay either as a Member of PayPal OR as a Guest of PayPal and use a credit card. We do not accept phone credit card orders.

Shipping:

  • We ship our braces daily, Monday through Friday, the same or next day that we receive the order. The order must be received by noon EST to be shipped on the same day. We ship via USPS Priority or Express Mail. Please note that no shipments will go out on federal holidays.
  • The domestic priority mail flat rate shipping fee is $9.00 and express is $27.00.  Express is 2nd day delivery guaranteed through USPS. Priority mail packages are delivered in 2-5 business days.
  • The international priority mail flat rate fee is $30.00 to Canada, and $40.00 for other international destinations. Express is $55.00 to Canada, and $65.00 to other international destinations. Delivery times are not guaranteed as they depend on clearing Customs in both countries. The international customer is responsible for paying the Custom’s fee in their country for package retrieval.

Returns:

  1. Full Refund - Like New - To qualify for a full refund, try the brace on over a tee shirt and socks. Braces that qualify for a full refund were tried on once over a tee shirt and socks, and were returned within 30 days. The returned brace has no hair, dirt, dander, odor, or signs of wear.
  2. Partial Refund - Cleanable - The brace was tried on once and there are a few dog hairs on the returned brace. If we can restore the product to “like new” condition by cleaning and sanitizing it, a 20-50% restocking fee will be deducted from the refund depending on the time it takes to clean the brace.
  3. No Refund - If the brace shows obvious signs of wear and is too soiled to clean (dog hair, dander, dirt, odor), a refund is not issued. We will return the brace to the customer.

All refunds are made via the customer’s original method of payment.

Exchanges

  1. Please contact us if you need to exchange your brace for a different size. We can ship you the new size before you return your original purchase. If a brace needs to be exchanged for sizing, the purchaser is responsible for the shipping costs to return the brace to Ortho Dog for the exchange and for shipping the exchange back to you.

Website Privacy Policy:

  • This website does not collect any personal information from you during your visit. In addition, any information submmitted to Ortho Dog is never shared with any third party without your express permission.