We love dogs and we love our staff!
We will be closed from Friday December 23, 2022 through January 1, 2023 so our team can recharge and be with their families for the Holidays.
We will resume processing orders on Monday, January 2nd, 2023.
Orders placed after NOON (EST) on Thursday, December 22nd will be shipped the week of January 2nd. We review every order before we ship, and we may have questions or need to confirm details before shipping your dog’s brace. * Please watch your email for communication. In the event we must place your order on hold, it will ship in the New Year. Again, we appreciate your patience as our staff takes some needed time off.
As we will be closed for the holiday, and we are a small company, it may take a little longer for our team to respond due to the volume of emails. Rest assured, we want to provide you and your dog with the best possible service. Upon return from Winter Break, we’ll ship orders and respond to emails in the order they were received.
If this is an emergency, please contact your Veterinarian. If you need assistance with a Fit Consultation or if you would like to purchase a brace, please see below.
FIT CONSULTATION: If you’ve already purchased a brace and need assistance, please send 3 full-body (nose-to-tail) photos of your dog standing in the brace so we can assist with a fit consultation. You will also find instructional videos for application of our products here: VIDEO TUTORIALS
Always remember to remove the brace and harness at night (so the skin can breathe) and if you are crating/or leaving your dog unattended. *** Please also remove the brace and harness if you are concerned about the fit or application, until we are able to complete a fit consultation and connect with you directly ***
ORDERING: You will find detailed instructions for measuring your dog here, including an instructional video. Please refer to our fit guide, and if you have questions or concerns about sizing, feel free to send us an email with your dog’s measurements, weight, and breed/mix following the instructions outlined in our Fit-guide.
REMINDER – Orders placed after NOON (EST) on Thursday, December 22nd will be shipped the week of January 2nd.
* If you’ve already ordered a brace and missed our initial email notification that your order is On Hold, please check your promotions/junk folder as it may have been shuffled there…sometimes it happens! We appreciate your patience and will be in touch in the New Year.
Happy Holidays from our family to yours!
~ The Ortho Dog Team